Return your iPhone within 5 business days (starting the day after delivery) to avoid a $50 fee.
We ask that you spend 24 hours testing your swap iPhone before you send your old one back to us to ensure you are 100% satisfied. Once you send your old iPhone to Phoneswap, we will be unable to return it to you because it will have already found a new home!
Late Return Fee: $50
Non-Return Fee: Up to the value of the swap iPhone received (up to $1,000)
Damaged Device Return Fee: Up to the value of necessary repairs (up to $500)
Where do I drop off my package?
You can drop your box off at any USPS location or USPS drop box.
We'll send you reminder emails, with the option to opt out once you have sent your old phone in the mail back to us. Should you have any questions regarding your return, please reach out to support@thephoneswap.com.