Eligibility for our AirPod Swap.
While we would love for all AirPods to be eligible for our swap, please make sure to review our eligibility requirements carefully.
If you have questions regarding the condition of your AirPods please contact us with photos at firstname.lastname@example.org
Free from broken mesh
Free from permanent stains or discoloration
Free from cracks and deep dents
Free from water damage and corrosion
AirPods are real
Can power on
Microphone is functioning
Broken or have broken mesh
Permanently stained or discolored
Cracked or with deep dents
Water damaged or corroded
AirPods are fake
Cannot power on
Microphone does not work
Flashing green status light on charging case
What happens if I send in a device that does not qualify?
Sending in a device that does not qualify will result in fees up to the value of necessary repairs. Recycle it with us instead!
My device does not qualify, now what?
If your device does not qualify for our swap, we will gladly recycle it for you!