Everything You Need to Know

Congrats on making the swap and doing your part to contribute to a more sustainable future!

We ask that you test your replacement AirPods and ensure you are satisfied before sending your old pair back to us within the 5 business day deadline. Due to the nature of our replacement process, once you ship your old pair to us we will not be able to issue a refund or return them back to you. 

Your AirPods may have low battery when you first receive them as they may have lost power during shipping and transit. Simply charge your AirPods as usual. They can take 3-4 charging cycles in your case to reach full battery performance.

Enjoy your new pods! 

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