Determine Your Eligibility

To be eligible for our swap exchange your AirPods must be generally functioning and power on.

AIRPODS WE CANNOT ACCEPT: Due to the nature of our swap service, we cannot accept AirPods that are in the following conditions:

Ineligible Functional Conditions:

  1. Cannot power on
  2. Microphone does not work
  3. Flashing green status light on charging case

Ineligible Physical Conditions:

  1. Broken or have broken mesh 
  2. Permanently stained 
  3. Cracked or with deep dents
  4. Broken or have broken mesh 
  5. Fake or discolored 
  6. Water damaged or corroded 

    Please note, if your charging case is no longer working (due to water damage, corrosion, etc.) these replacement AirPods will not resolve your AirPod issues.

    If you have questions regarding the condition of your AirPods please contact us with photos at

    If your AirPods do not qualify for our AirPods replacement swap please feel free to recycle them with us